Emergency Medical Services


Provincial Standards

The EMS program is accountable to legislated standards in the Ambulance Act and Regulations which sets out standards regarding paramedic employment criteria, vehicles, equipment standards, training and certification, medical control, documentation and dispatch call handling. The EMS program must also meet Ministry of Health provincial certification standards and undergoes an in-depth review of is operations every three years.

Call Volume

Annual call volume has dramatically increased since 2007. Calls consist of non-emergency calls such as patient transfers for medical appointments, emergency life threatening calls and standby calls designed to move available ambulance resources within the District to ensure emergency coverage is maintained while other District ambulances are busy.

2015 Call Volume
    Non-Emergency 2,193
    Emergency 3,767
    Standby 2,376
    Total 8,336

Ambulance Response Times

As of January 2013 Ontario EMS services moved to a new response time standard that is designed to more realistically reflect emergency medical response to victims of cardiac arrest. This new standard will reflect the average response as a percentage of occasions that this service is able to respond to a single response time standard.

The DSSAB Board approved the following response time standard for Timiskaming District;

  • EMS arrival to Cardiac Arrest calls within 6 minutes will occur 45% of the time
  • EMS arrival to other medical Emergencies within 8 minutes will occur 60% of the time.
  • EMS arrival to Urban medical emergencies within 8 minutes will occur 75% of the time.
  • EMS arrival to Rural medical emergencies within 8 minutes will occur 9% of the time.

These times reflect and overall response time average to all emergencies and is to be taken into consideration for all calls regardless of actual location as rural call involve significant travel time to arrive at the call location. At the same time call received within a community with an ambulance station located in close proximity may have significantly quicker response times.